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Terms & Conditions

Effective date: 17 May 2026

These Terms and Conditions govern your use of the FlowHQ website at flowhq.com.au and any services provided by FlowHQ Australia (ABN [INSERT ABN]). Please read them carefully.

1. About Us

FlowHQ Australia (trading as FlowHQ) is a sole trader business registered in New South Wales, Australia.

ABN: 80 823 848 263

Website: flowhq.com.au

Contact: hello@flowhq.com.au

Note: FlowHQ Australia is in the process of incorporating as a company. These terms will be updated once an ACN is issued.

2. Acceptance of Terms

By accessing or using the flowhq.com.au website, requesting a discovery call, submitting an enquiry, or engaging FlowHQ for services, you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use our website or services.

3. Services

FlowHQ provides CRM implementation, marketing automation, e-commerce consulting, web design and development, local SEO, and social media services to small and mid-sized businesses in Australia and New Zealand.

All services are subject to a separate written agreement (Statement of Work, proposal, or retainer agreement) between FlowHQ and the client. These Terms and Conditions apply in addition to any such agreement.

4. Use of This Website

You agree to use this website only for lawful purposes. You must not:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the website or its systems
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Use automated tools to scrape, crawl, or extract content from this website

5. Intellectual Property

All content on flowhq.com.au — including text, graphics, logos, and brand assets — is owned by or licensed to FlowHQ Australia and is protected by Australian copyright law.

You may not reproduce, distribute, or use any content from this website without prior written permission from FlowHQ.

6. Enquiries and Contact Forms

When you submit an enquiry via our contact form, you are consenting to FlowHQ contacting you in relation to your enquiry. This may include email, phone, or SMS.

We will not add you to any marketing or email nurture sequences without your explicit consent. Any marketing subscription requires a separate, optional opt-in.

If you wish to opt in to FlowHQ marketing communications, you can do so by ticking the relevant checkbox on our contact form or by subscribing via our website.

7. Quotes and Proposals

Any quote, estimate, or proposal provided by FlowHQ is valid for 30 days from the date of issue unless otherwise stated. Quotes are not binding until a written agreement or purchase order has been signed by both parties.

8. Limitation of Liability

To the maximum extent permitted by law, FlowHQ's liability to you for any loss or damage arising out of or in connection with the use of this website or our services is limited to:

  • The re-supply of the relevant service, or
  • The amount paid by you for the relevant service in the preceding 12 months

FlowHQ holds professional liability (indemnity) insurance.

FlowHQ is not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, revenue, data, or business opportunity.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. FlowHQ does not endorse or take responsibility for the content, privacy practices, or terms of any third-party site.

10. Disclaimer

The content on flowhq.com.au is provided for general information purposes only. While we take care to ensure accuracy, we make no warranty — express or implied — regarding its completeness, reliability, or suitability for any particular purpose.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

FlowHQ may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised terms.

13. Contact

For any questions about these Terms and Conditions, please contact us:

Email: hello@flowhq.com.au

Website: flowhq.com.au